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How To Recover Encrypted Files (Ransomware file recovery)

Myantispyware team December 4, 2019    

Recover Encrypted Files is a question, the answer to which is important for all victims of ransomware attack. Ransomware is malicious software that encrypts files and demands a ransom for their release. Encrypted files cannot be opened, that is, all encrypted files are locked and cannot be used. This may result in loss of data or important information. Since ransomware uses a complex encryption algorithm, in most cases it is impossible to decrypt encrypted files manually or create a decryptor. But not everything is so bad, everyone who has become a victim of ransomware has a chance to recover encrypted files. In this article, we will show alternative ways to recover ransomware encrypted files. Each of the methods does not require the use of paid software, is easy to repeat, contains explanatory illustrations.

Files encrypted by ransomware become useless

Encrypted files cannot be opened

Files encrypted by ransomware become useless, they cannot be used, their contents cannot be read. Even if you change the filename of the encrypted file, try to open this file in the editor, this will not help. In any case, Windows OS will report that the file was damaged or it is of an unknown type. To return files back, that is, to access their contents, encrypted files must be decrypted. Decryption requires a decryptor and a key. Ransomware authors offer victims to buy a key and a decryptor from them. Usually the size of the ransom is from 300 to 1000 dollars. All security experts agree that the ransom should not be paid. There is no guarantee that paying a ransom will provide a key to decrypt the encrypted files.

no guarantee that paying a ransom

Although decrypting files requires a decryptor and a key, which are in the hands of criminals, this does not mean that ransomware victims have no hope of recovering encrypted files. This is not true! There is a chance that allows everyone to recover the contents of encrypted files. Depending on the type of ransomware, this chance may be greater or lesser. Unfortunately, there are very few methods to recover encrypted files without the help of the decryptor. Each of these methods requires neither a decryptor nor a key, therefore these methods are suitable for any victim and can help restore files after any type of ransomware.

recover the contents of encrypted files

Regardless of which method you choose, before you begin the process of recovering encrypted files, you need to check your computer for malware. You need to be sure that ransomware is no longer on the computer. Even if there are no signs of ransomware activity, this does not mean that it disappeared or deleted itself after all the files were encrypted. Ransomware probably just hides itself, and after the appearance of new unencrypted files on the computer, it activates again and encrypts these files. In addition, an active ransomware can be a source of infection for other devices, as well as work as a spyware, that is, collect various information about the victim, which will then be sold or transmitted to attackers.

detect and remove the ransomware

We highly recommend that before you start recovering encrypted files, first check your computer for malware. It is very important to find the ransomware and completely remove it. In order to quickly find all parts of the ransomware and easily remove them, we recommend that you use free malware removal tools. Each of them tested by security experts, has a powerful malware detector, and will allow you to remove various types of malware, including ransomware, spyware, worms and trojans.




How to recover ransomware encrypted files

  • Recover encrypted files from Volume shadow copies
  • Recover encrypted files using Photo Rec

Recover encrypted files from Volume shadow copies

Volume shadow copy is a feature on modern versions of Microsoft Windows (Vista,7,8,10). It is turned on by default and creates copies of all user files. These copies can be created automatically from time to time or when creating a restore point. This allows you to retrieve copies of files that have been encrypted by ransomware. To access these shadow copies, we recommend using a program called ShadowExplorer. It is a free program that does not require installation, has a simple interface and is easy to use.

Download ShadowExplorer on your computer by clicking on the link below.

ShadowExplorer
ShadowExplorer
439489 downloads
Author: ShadowExplorer.com
Category: Security tools
Update: September 15, 2019

When the file download is complete, open the directory in which you saved the file. Right click to ‘ShadowExplorer-0.9-portable’ and select ‘Extract all’. You will see a window, as in the following figure.

Extract ShadowExplorer

Here you can change the place where the archive will be unpacked. If you do not make any changes, then in the directory where the file is located, a directory with the name ‘ShadowExplorer-0.9-portable’ will be created in which all the unzipped files will be placed. Then the contents of this directory will open. Now open directory ‘ShadowExplorerPortable-0.9’. The following is an example of the contents of this directory.

ShadowExplorer folder

Find the ShadowExplorerPortable file and run it. You will see the main window of ShadowExplorer similar to what is shown in the picture below.

ShadowExplorer

In the upper left corner of the window, select the drive on which encrypted files are located that you want to recover. Then, slightly to the right of the drive name, select the recovery point that is before the moment the files were encrypted.

On right panel look for a file that you wish to recover, right click to it and select Export as shown on the image below.

ShadowExplorer - recover files

Now select the directory where the recovered files will be saved, then click OK button.

ShadowExplorer - browser for folder

Unfortunately, ransomware often deletes all Shadow copies, and this blocks the ability to use the method described above to recover encrypted files. Therefore, if ShadowExplorer did not find Shadow copies (the field in which the recovery points are listed is empty), then all Shadow copies have been deleted. In this case, you have only one option left, to use data recovery tools. This method of recovering encrypted files is described below.

This video tutorial will demonstrate how to Recover encrypted files from Volume shadow copies using Shadow Explorer.

Recover encrypted files using Photo Rec

Data Recovery Utilities is your last chance to recover encrypted files. Why data recovery tools can help recover encrypted files? Before encrypting the file, some types of ransomware copies its contents to the computer’s RAM, encrypts it, then deletes the non-encrypted file, and writes the encrypted file to the hard disk. In reality, not-encrypted files are not physically deleted; they are simply marked by Windows OS as deleted. Data recovery software scan the computer’s hard drive for such files, and then restore them.

PhotoRec is a free data recovery tool that can help you recover encrypted files. This program has all the necessary functions and is absolutely free. In addition, PhotoRec has repeatedly proven its effectiveness. With its help, many users were able to recover the contents of encrypted files.

Download PhotoRec on your machine by clicking on the link below.

PhotoRec
PhotoRec
221194 downloads
Author: CGSecurity
Category: Security tools
Update: March 1, 2018

After the file download is completed, open the directory where you saved the file. Although PhotoRec does not require installation, but since it is delivered in the archive, you must unpack the archive before using it. Right click to testdisk-7.x.win and select Extract all. Follow the prompts. By default, the program will be unpacked into a new directory, which will be created in the directory where the downloaded file is located. When unpacking is completed, you will see a new directory with the name testdisk-7.x, open it.

testdisk folder

Scroll down the directory until you find a file named qphotorec_win. Run it. You will be shown the main program window as on the image below.

PhotoRec main screen

Find the box that is signed by “Please select a media to recover from”, right-click on it and select the device on which the encrypted files are located.

PhotoRec select device

PhotoRec will scan the partition table of the selected device and show a list of partitions in the list. Select the partition from which you want to start the recovery of encrypted files. Be careful, pay attention to the type of partition (usually NTFS) and its size. Skip sections marked ‘System Reserved’.

PhotoRec select partition

Having decided where PhotoRec will look for unencrypted files, now you need to select the types of files you want to restore. Click File Formats button, a small window opens with a list of file types that PhotoRec has the ability to find and restore. We advise you to leave only those types that you really need, so you will significantly speed up the process of searching and restoring files. After you make your choice, click the OK button.

PhotoRec file formats

And lastly, click on the Browse button and select where the recovered files will be written. We highly recommend that you select an external drive, flash drive, or a separate section of the internal drive. If you restore files to the same disk on which you are looking for them, then the restored files will overwrite files that have not yet been found, which will block the ability to restore their contents.

PhotoRec browse

Now you can start file recovery. Just click the Search button. The program will start searching and restoring files. PhotoRec will open a window in which information on the count of recovered files will be updated in real time.

PhotoRec search

All files that were restored are written to the directory that you specified above. When the file recovery process is completed, press the Quit button. Open the directory where the recovered files were written. You will see something like the following.

PhotoRec recovered files

All recovered files are written in recup_dir.1, recup_dir.2 … sub-directories. If you are searching for a specific file, then you can to sort your restored files by filename, extension and/or date/time.

This video tutorial will demonstrate how to Recover encrypted files using PhotoRec.

Finish words

This manual is designed to help ransomware victims recover encrypted files for free. If you have any questions or comments, then write to us. If you need help, please ask your question here.

 

Tutorials - HowTo
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Myantispyware is an information security website created in 2004. Our content is written in collaboration with Cyber Security specialists, IT experts, under the direction of Patrik Holder and Valeri Tchmych, founders of Myantispyware.com.

196 Comments

  1. Max
    ― July 6, 2022 - 9:40 pm  Reply

    After cleaning the ransomware, u must be frustrated to recover the encrypted file. try manually recover your files with shadowexplorer app. really works. just need to do it manually. better than nothing.

    1. Mario
      ― July 29, 2022 - 11:15 am  Reply

      Mi PC Fue Infectada con el Ransomware ggwq. Con la Herramienta Malwarebyts pude eliminar el Rasomware pero los archivos ( Fotos, Videos, Doc, Musica) seguian encriptados, ya que el virus trabajó en mi equipo de forma OFF LINE como se muestra en el siguiente ID de la nota que se deja en la carpeta encriptada (Your personal ID:0525JhyjdvRqEVDBJg9FN0nWnafBGjHDpRiWWaNDz6FCNjtMa) Utilizando y siguiendo pasa a paso la descripcion de uso brindada por el equipo de Mi Antispyware, pude restaurar varios de mis archivos encriptados, solo no puedo todavia recuperar archivos de video AVCHD/MTS, de camara Sony, por lo demas se pudo recuperar muchos de mis archivos ya que temia haberlo perdido todo . recomiendo el uso y leer las isntrucciones detalladas de las herramientas brindadas por este equipo para lograr recuoerar lo encriptado.
      Al equipo de Mi Antyspyreware, MUCHAS GRACIAS!!!

      1. Emmanuel Donkoh
        ― January 21, 2023 - 4:02 pm

        Hello

        Sir

        Can you please help me decrypt and recover an encrypted file with the .mkp extension?

      2. Tejpal
        ― January 31, 2024 - 8:43 am

        Cdcc file

  2. HG76
    ― August 3, 2022 - 10:26 am  Reply

    It works with PhotoRec. Thanks a lot.

  3. Daniel77
    ― October 2, 2022 - 12:57 pm  Reply

    Good evening ! Please if you can help me I have the computer infected with Ransomware and changed all the harddisk extension OFLG.Am tried to decrypt files with decrypt_STOPDjvu File: E:101CANONIMG_5950.JPG.oflg
    Error: No key for New Variant online ID: Ay2Ju0ggnBD53kIgdKn8Y7GerqSQnPNMQmgMMjNE
    Notice: this ID appears to be an online ID, decryption is impossible .
    Thank you !
    A beautiful evening !

    1. Myantispyware team
      ― October 2, 2022 - 7:26 pm  Reply

      The “Ay2Ju0ggnBD53kIgdKn8Y7GerqSQnPNMQmgMMjNE ” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

      1. Thar Htoo Aung
        ― July 10, 2023 - 1:53 pm

        Error: No key for New Variant online ID: 0604JhyjdzWOtRoqBrGM0CbbuDJbIX5r4iFjsg5xuuDP3nRVx
        Notice: this ID appears to be an online ID, decryption is impossible .
        Thank you !

  4. Dpalomino
    ― October 14, 2022 - 1:17 pm  Reply

    Muchas Gracias por su aporte, realmente he podido recuperar información personal muy valiosa con su explicación y herramientas…

  5. Oscar
    ― November 3, 2022 - 2:24 pm  Reply

    Hi, my computer was infected by the udla virus, when I saw that I was infected I quickly Reset My Windows but in my F: Disk were all my Data (400GB+) is located all the archive / Files were like this .ai.udla or .jpg.udla, at that point what I did was to change all the names / extension of every file by using a Software that can remove extension, what happen next is that 90% of my files are somehow corrupted or encrypted Windows cannot open them even .exe (Software Setups) were affected, I am seeing that all the files have their own Size (Which is good) but my Illustrator, Music, RAR documents will not open, and I would like to know if there is an easy way to fix them.

    IMPORTANT NOTE: I haven’t being able to recover my files with the REC software, is there any other way?

    Note: I installed a Decrypt Sofware and it give the following error:

    Error: No key for New Variant online ID: AkCXBEVWmQnoILjNkrieJ7ziDca45YdoENqUyfZO

    Notice: this ID appears to be an online ID, decryption is impossible

    Oscar Curiel

    Graphic Designer

    1. Myantispyware team
      ― November 3, 2022 - 7:38 pm  Reply

      If your files are encrypted with “online key”, they cannot be decrypted. There are no other recovery methods other than those described in the article (https://www.myantispyware.com/2019/12/04/how-to-recover-encrypted-files-ransomware-file-recovery/). If the methods described in this article did not help you, then I advise you to back up your important files and wait until decryption becomes possible. This can happen in a year, two years, or even never. Follow the news on our website or in our Facebook/YouTube account.

  6. mirajul
    ― November 7, 2022 - 7:53 am  Reply

    i need to decrypted my file please sent me code and tell me how i recover my account
    my personal id is
    0594Jhyjdoh25esBomB2tR8HM8ZfwaBeMaLH14b27oRfsAOrB

    1. Myantispyware team
      ― November 9, 2022 - 1:55 am  Reply

      The “0594Jhyjdoh25esBomB2tR8HM8ZfwaBeMaLH14b27oRfsAOrB ” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  7. Lucas
    ― November 8, 2022 - 9:14 am  Reply

    Hello. If this message appears to me, why do I have to wait for an update of the Decrypt STOP Djvu Software?

    Error: No key for New Variant online ID: mu76TBLftpm6Kd66REku6tXZlaYfQ40NmpHoV65j

    Notice: this ID appears to be an online ID, decryption is impossible

    1. Myantispyware team
      ― November 9, 2022 - 1:55 am  Reply

      The “mu76TBLftpm6Kd66REku6tXZlaYfQ40NmpHoV65j ” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  8. anwar
    ― December 5, 2022 - 10:56 am  Reply

    File: F:\TVCP\MOV05495.THM.tcvp
    Error: No key for New Variant online ID: 6oIzB5z2xBbsLiD4LRxmLZdHPCJdiLiLOBQ9sBxS
    Notice: this ID appears to be an online ID, decryption is impossible

    1. Myantispyware team
      ― December 5, 2022 - 11:19 pm  Reply

      The “6oIzB5z2xBbsLiD4LRxmLZdHPCJdiLiLOBQ9sBxS ” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using ShadowExplorer and PhotoRec as shown above.

  9. Mahdi
    ― December 23, 2022 - 6:02 am  Reply

    I was affected by ISWR ransomware online key, I tried both methods. ShadowExplorer and PhotoRec, unfortunately, are not working with me:

    1- ShadowExplorer gives me the option only to go back only for one day before not giving me more options for 3 or 4 days.

    2- PhotoRec did not recognize even the selected files.

  10. Nguyễn
    ― January 28, 2023 - 10:21 am  Reply

    I have Mallox, so can you help me decrypt about this ransomeware.
    My key private :063066422F896227B66ADB6B
    So Thank you very much.

  11. Vanilla
    ― February 14, 2023 - 10:24 am  Reply

    Do these softwars recover vvoo

  12. timecop79
    ― June 3, 2023 - 9:20 pm  Reply

    got this message:
    No key for New Variant online ID: uWyoWLBUyNRdqHLiMmCasWurmRynt069T22jba53
    plz help

  13. please help
    ― June 11, 2023 - 2:44 am  Reply

    Hi , is my personal id an offline or online key? Your personal ID:0724JOsie0vTA6MA1m5nzrdffOCJC7YmAa4Lp6YNN8lOJ4mt1

    1. Myantispyware team
      ― June 11, 2023 - 7:25 am  Reply

      Your ID is an “offline ID”.

  14. please help
    ― June 13, 2023 - 6:02 pm  Reply

    Dear, thank you for reply. how can i find the key//?
    please help
    Error: No key for New Variant offline ID: 0vTA6MA1m5nzrdffOCJC7YmAa4Lp6YNN8lOJ4mt1
    Notice: this ID appears be an offline ID, decryption MAY be possible in the future
    is it hard coded in virus source?
    is it possible to find it with reverse engineering?
    how it will be possible to decrypt in the future?

  15. Kiani
    ― July 7, 2023 - 1:17 pm  Reply

    in my ransomware its showing an offline key…Can i decrypt my files which extension is .WAYN?

    Your personal ID:
    0740ISdikV5TMuF1BBuDZFeJXDU5xmjrzp6rwS1IuZWNpDCt1

    1. Myantispyware team
      ― July 7, 2023 - 7:52 pm  Reply

      Use the following guide: https://www.myantispyware.com/2023/07/06/how-to-remove-wayn-ransomware-decrypt-wayn-files/

  16. TUSHABE OSBERT
    ― October 5, 2023 - 3:51 am  Reply

    i need to decrypt my file please tell me how i recover my data
    my personal id is 0795JOsiekf2Li3RNdltbF3sUaUVoKaZs9NHHGEMhVm0Q2DXM

    1. Myantispyware team
      ― October 5, 2023 - 6:56 am  Reply

      The “0795JOsiekf2Li3RNdltbF3sUaUVoKaZs9NHHGEMhVm0Q2DXM ” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  17. Robson
    ― October 26, 2023 - 11:26 am  Reply

    Preciso descriptografar meus arquivos com seguinte id ( Your personal ID:
    0813JOsieT6och5XI54fZgJkg18HEZXo1BEwYdHW7DFe8MFc4 ) extensão .zpww, é possível?

  18. ky moon
    ― November 11, 2023 - 7:04 am  Reply

    Your personal ID:
    0822ASdwDDYRUWmbQqFdrmvdg1oujdEmEJ9gxfRFBCUbMnJZ
    Additional extention .jzie
    Can I recover it?

  19. Rachid
    ― November 24, 2023 - 9:50 am  Reply

    Can photorec work for videos ?

    1. Myantispyware team
      ― November 25, 2023 - 12:49 am  Reply

      yes

  20. Khalid
    ― November 30, 2023 - 10:29 am  Reply

    is there anyway to get my files back?

    File: 644519.jpg
    Error: No key for New Variant online ID: kjtTPx2VwavIJ4I8Jya4ZeCTacZQFGQvYpc7QFND
    Notice: this ID appears to be an online ID, decryption is impossible

    do you know of anyway?

    1. Myantispyware team
      ― December 3, 2023 - 8:34 pm  Reply

      The “kjtTPx2VwavIJ4I8Jya4ZeCTacZQFGQvYpc7QFND” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  21. anoniojuancho
    ― January 26, 2024 - 10:30 pm  Reply

    gracias!!!!!!

  22. Christian
    ― February 7, 2024 - 7:41 pm  Reply

    Hola. le hago una pregunta. En algun caso ya se pudo desencriptar una clave en linea sea cual sea la variante?. Tengo la extension cdcc. le pregunto esto para saber si existe alguna esperanza en un futuro. Desde ya muchas gracias

    1. Myantispyware team
      ― February 7, 2024 - 9:43 pm  Reply

      In some cases, security researchers have been able to decrypt certain variants when encryption keys were obtained from the attackers’ command and control servers or through other means. However, for variants that use unique online encryption keys, like it might be in your case with the “.cdcc” extension, decrypting the files without the specific key is very challenging.

      Although the situation might seem discouraging, there is a glimmer of hope. Security experts are constantly working to find solutions to these problems. It’s possible that vulnerabilities in the ransomware variant affecting your files might be discovered in the future, which could lead to the development of decryption tools.

      I recommend keeping up with updates from our team, cybersecurity organizations and specialized forums for information on new decryption tools. It’s also important to have backups of your important files in the future to prevent data loss in these kinds of attacks.

  23. kamohelo mlangeni
    ― March 5, 2024 - 6:50 am  Reply

    sUnDmgo5a0akeSH4soLpnFN8csfmJXgUrgny2HHN

    Good evening ! Please if you can help me I have the computer infected with Ransomware and tried to decrypt files with decrypt_STOPDjvu
    Error: No key for New Variant online ID: sUnDmgo5a0akeSH4soLpnFN8csfmJXgUrgny2HHN
    Notice: this ID appears to be an online ID, decryption is impossible .
    Thank you !
    A beautiful evening !

  24. Tata
    ― March 5, 2024 - 4:19 pm  Reply

    my encrypted file -wiaw.no program has a key to it, please help if you can…thank you

    1. Myantispyware team
      ― March 6, 2024 - 11:30 pm  Reply

      If your files are encrypted with “online key”, they cannot be decrypted. There are no other recovery methods other than those described in the article (https://www.myantispyware.com/2019/12/04/how-to-recover-encrypted-files-ransomware-file-recovery/). If the methods described in this article did not help you, then I advise you to back up your important files and wait until decryption becomes possible. This can happen in a year, two years, or even never. Follow the news on our website or in our Facebook/YouTube account.

  25. kamohelo mlangeni
    ― March 12, 2024 - 4:44 am  Reply

    I never got a reply

    Good evening ! Please if you can help me I have the computer infected with Ransomware and tried to decrypt files with decrypt_STOPDjvu
    Error: No key for New Variant online ID: sUnDmgo5a0akeSH4soLpnFN8csfmJXgUrgny2HHN
    Notice: this ID appears to be an online ID, decryption is impossible .
    Thank you !
    A beautiful evening !

    1. Myantispyware team
      ― March 12, 2024 - 8:45 am  Reply

      The “sUnDmgo5a0akeSH4soLpnFN8csfmJXgUrgny2HHN” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  26. pionhitam
    ― September 26, 2024 - 3:25 am  Reply

    Your personal ID:
    0878qualbBCHNvLHvhDeTZVIG7UI7EGEFxtU9waQnUzKCVZA

    Additional extention .hlas

    help me..

    1. Myantispyware team
      ― September 26, 2024 - 8:53 pm  Reply

      Use the following guide: https://www.myantispyware.com/2024/09/10/how-to-remove-hlas-ransomware-decrypt-hlas-files/

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